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Instawork is seeking a People Operations Manager to serve as the operational backbone of the People team. This hybrid role in San Francisco combines HR operations, HRBP support, and recruiting coordination.
Key responsibilities include:
HR Operations & Compliance: Own end-to-end onboarding and offboarding processes. Manage and audit the HRIS system (Rippling) for 100% accuracy in employee records, tax allocations, job changes, and compensation data. Administer health, welfare, and retirement programs in collaboration with finance and vendors. Lead regular audits including 401(k) administration, worker classification, and state-by-state payroll tax compliance.
HRBP & Employee Relations: Serve as the first point of contact for managers on HR policies, performance management, and employee relations. Coordinate bi-annual performance review and calibration cycles. Support employees on benefits, leaves of absence, and workplace inquiries.
Recruiting Operations & Program Management: Partner with Talent Acquisition to optimize recruiting workflows, manage ATS data integrity, and coordinate candidate-to-new-hire handoffs. Support rollout of key People programs including onboarding, offboarding, operational reporting, and training initiatives.
Office Experience & Facilities: Act as the local People Ops representative in the new SF office, coordinating with building management, managing vendor relationships, and ensuring a welcoming environment for the hybrid team.
Required qualifications: 4+ years in HR Operations, HR Generalist, or HRBP roles, ideally in fast-growing technology companies. Demonstrated calm, detail-oriented approach with ability to remain solution-focused during rapid priority shifts. Strong data integrity mindset and process improvement orientation. Comfortable with ambiguity and able to pivot quickly in high-growth environments. Clear, empathetic communication across all organizational levels.
