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dLocal is a financial infrastructure company powering global commerce in emerging markets, serving the world's largest companies across 60+ countries. The company operates with 1,300+ employees from 40+ nationalities.
The People Operations Specialist role is central to ensuring smooth HR and payroll operations across dLocal's multi-country footprint. This is an individual contributor position focused on operational excellence, compliance, and employee support.
Key Responsibilities:
- Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.), submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
- Advanced Employee Service: Own resolution of employee queries through Jira, Slack, and email. Serve as subject matter expert for payroll discrepancies, tax logic, and labor rights inquiries, delivering high-quality, empathetic support.
- Financial Reporting & Liaison: Prepare consolidated payroll reports for Accounting and FP&A teams, tracking variances and ensuring 100% accuracy in payroll impact.
- Global Labor Relations: Review and update labor documentation, including localized contract clauses and country-specific requirements.
- Compliance & Audit: Manage social security and tax payments. Maintain Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
- Country-Specific Operational Ownership: Manage end-to-end execution of regional operational nuances, including statutory reporting to local authorities, adaptation of contracts to meet localized labor statutes (probation limits, collective bargaining), and oversight of regional fiscal adjustments (tax regime shifts, statutory contributions).
- Employee Lifecycle & Offboarding: Partner with People Business Partners on disciplinary actions and Performance Improvement Plans. Manage end-to-end offboarding, including exit agreements and coordination with legal counsel for claims or lawsuits.
Requirements:
- 5+ years of experience in Payroll, People Operations, HR Operations, or related field—ideally in a multi-country or global environment
- Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
- Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
- Strong analytical mindset with excellent attention to detail and accuracy
- Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
- Ability to work with legal teams, labor counsel, or People Business Partners on disciplinary actions, PIPs, and offboarding processes
- Solid organizational skills with ability to manage multiple countries, providers, and deadlines
- Strong written and verbal communication skills in English
Nice-to-Have:
- Experience in high-growth international companies
- Familiarity with Latin America and EMEA labor legislation
- Knowledge of automation, AI tools, or workflow optimization (AI copilots, RPA, Zapier, data automation tools)
- Prior exposure to process improvement or operational excellence initiatives
