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GoCardless is a global bank payment company processing $130bn+ in payments annually across 30+ countries. The company helps over 100,000 businesses collect and send payments through direct debit, real-time payments, and open banking, with AI-powered solutions for payment success and fraud reduction.
You'll join the People Operations team as a People Operations Partner, reporting to the People Operations Manager in London. This role supports GoCardless's global workforce with day-to-day people-related processes, ensuring smooth execution of onboarding, offboarding, payroll, and benefits administration with exceptional service.
Key responsibilities include:
- Managing people operations processes with a focus on accuracy and customer service, coordinating with internal stakeholders and external providers
- Handling employee queries and ensuring smooth experiences across all people operations activities
- Delivering data-driven analysis to support better decision-making
- Identifying process gaps and leading initiatives for process improvements and automation
- Maintaining and refreshing internal procedures and guides for clarity and usability
- Supporting global mobility cases in compliance with local regulations and company policy
- Applying creative problem-solving and innovative thinking to operational challenges
You should have previous HR Operations, generalist, or specialist experience with a strong commitment to accuracy and high standards. A proven track record of implementing process improvements and thriving in fast-paced environments is essential. You're data-driven, detail-oriented, and comfortable working independently. Experience in global mobility is a plus but not required.
The ideal candidate is agile and adaptable, brings a proactive "make it happen" attitude, comfortable with ambiguity, self-motivated, and an inquisitive learner seeking professional growth. You demonstrate resilience, strong communication skills, and exceptional customer service orientation.
