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Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure serving hundreds of financial institutions across 40 countries. The company provides institutional-grade APIs for stocks, ETFs, options, crypto, fixed income, and 24/5 trading, with over 10 million brokerage accounts managed through its platform. Backed by $400M in funding from top-tier investors including Spark Capital, Tribe Capital, and Y Combinator, Alpaca operates a globally distributed team of 400+ members.
As Director of People Operations, you will architect the evolution of the People function from foundational support to a sophisticated, scalable engine supporting rapid global expansion. This role is centered on operational excellence and infrastructure, moving the organization away from fragmented, manual processes toward a cohesive, data-driven ecosystem.
Key responsibilities include:
HR Systems & Tech Stack Management: Own and optimize the global HRIS (BambooHR) as the single source of truth for employee data. Integrate HR systems with payroll, ATS, Slack, and equity management tools to eliminate manual data entry and enable one-click reporting. Audit system permissions and workflows regularly to ensure security, privacy, and intuitive user experience.
Operational Excellence & Employee Lifecycle: Standardize end-to-end employee lifecycle from seamless global onboarding to professional offboarding. Design and manage scalable benefits, leave-of-absence programs, and perks competitive across international markets. Build a tiered internal support model to resolve employee inquiries regarding payroll, benefits, and policies with high speed and accuracy.
Governance, Compliance & Policy: Monitor and implement labor law changes across all operating jurisdictions to ensure compliance. Author and maintain the Global Employee Handbook with clear, culturally relevant, legally sound policies. Establish audit protocols and documentation standards for regulatory requirements.
Data & Insights: Build dashboards and reporting infrastructure to provide leadership with reliable insights on headcount, retention, cost, and organizational health. Develop predictive analytics to support workforce planning and strategic decision-making.
You will balance technical systems management with deep understanding of global labor compliance, ensuring the People function remains robust, flexible, and fair as Alpaca scales.
