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Maven AGI is seeking a People Operations Manager to build and scale the People function during a period of significant growth. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that autonomously resolve customer issues—replacing human work at a fraction of the cost. Customers include Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack.
This is a hands-on generalist role for someone comfortable navigating HR policies, compliance, advising leaders on employee matters, and building processes that support a growing company. You'll own a broad range of People Operations across the employee lifecycle: onboarding, performance management, promotions, employee relations, offboarding, policies, and compliance.
Key responsibilities include: owning core People Operations across the full employee lifecycle; developing, documenting, and scaling People policies and playbooks; evolving the employee handbook to remain practical and compliant; serving as a trusted resource to employees and managers on HR matters; partnering with managers on performance management, feedback, promotions, and organizational changes; designing and running company-wide performance review and promotion cycles; ensuring employment law compliance; building thoughtful processes around sensitive employee matters; identifying People needs and translating them into practical programs; working alongside the People & Talent Operations Associate; automating and improving People workflows and systems; and jumping into whatever needs to be built or solved.
You bring 5+ years of progressive HR, People Operations, or related experience, ideally in a high-growth startup. You're a true HR generalist with experience across multiple areas of the employee lifecycle—employee relations, performance management, promotions, terminations, onboarding/offboarding, HR policy, and compliance. You've built or significantly improved People programs and processes, not just operated within established ones. You're comfortable moving between strategic and tactical work, thrive in environments where processes are still being built, and bring a practical, business-minded approach to People Operations. You're highly organized, detail-oriented, an effective communicator who builds trust with employees and leaders, and energized by building the People foundation of a rapidly scaling startup.
