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Papaya Global is seeking a People Operations Lead to modernize global payroll and payments operations through technology and AI-driven innovation. This is a hands-on individual contributor role combining operational excellence with a builder's mindset, sitting at the intersection of People Operations, AI, and operational transformation.
You will own and execute core global People Operations processes across the complete employee lifecycle, including onboarding, employee transitions, mobility, and offboarding. You'll deliver high-quality employee experience through operational rigor, responsiveness, and attention to detail while partnering cross-functionally with Payroll, Finance, Legal, IT, Talent Acquisition, and HR Business Partners to ensure seamless execution and alignment across workflows.
A critical dimension of this role involves architecting and scaling AI-enabled workflows and automations across the People function to reduce manual work and improve operational efficiency. You will reimagine existing operational processes through an AI-first lens, identifying opportunities to eliminate friction, accelerate execution, and improve employee support. You'll evaluate, experiment with, and operationalize emerging AI tools, agents, and automation platforms that create measurable business impact.
You will build scalable workflows and operational infrastructure that improve efficiency, visibility, and employee experience, drive systems integrations and workflow optimization initiatives that improve process continuity, and reduce operational handoff complexity. Maintaining accurate employee data, operational documentation, and process consistency across systems and platforms is essential. You'll continuously identify opportunities to simplify operations, improve service delivery, and enhance scalability while staying at the forefront of advancements in AI, automation, and agentic technologies.
The ideal candidate brings 5-7 years of experience in People Operations, HR Operations, or operational roles within fast-paced global organizations, with strong hands-on expertise managing employee lifecycle operations at scale. You should have demonstrated experience building workflows, automations, operational processes, or systems improvements, along with strong interest and practical exposure to AI tools and automation platforms. A builder's mindset with high ownership, curiosity, and bias toward execution is essential, as is systems-thinking capability, comfort navigating ambiguity, and strong analytical and problem-solving skills.
