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Papaya Global is seeking a People Operations Lead to modernize and scale global People Operations through technology, automation, and AI-driven innovation. This is a hands-on individual contributor role—not a traditional HR Operations position—combining operational excellence with a builder's mindset.
You will own two core dimensions: (1) driving seamless global People Operations execution across the full employee lifecycle including onboarding, transitions, mobility, and offboarding; and (2) building scalable, AI-enabled operational infrastructure that improves efficiency, employee experience, and organizational agility.
Key responsibilities include executing core People Operations processes globally while maintaining high-quality employee experience through operational rigor and responsiveness. You'll partner cross-functionally with Payroll, Finance, Legal, IT, Talent Acquisition, and HR Business Partners to ensure seamless workflow alignment. You'll maintain accurate employee data, operational documentation, and process consistency across systems.
A major focus is architecting and scaling AI-enabled workflows and automations across the People function to reduce manual work and improve operational efficiency. You'll reimagine existing processes through an AI-first lens, identify friction points, and operationalize emerging AI tools and automation platforms. You'll drive systems integrations and workflow optimization initiatives while staying current with advancements in AI, automation, and agentic technologies.
The ideal candidate brings 5-7 years of People Operations, HR Operations, or operational experience in fast-paced global organizations. You'll have strong hands-on expertise managing employee lifecycle operations at scale, demonstrated experience building workflows and automations, and practical exposure to AI tools and automation platforms. You combine a builder's mindset with high ownership, curiosity, and bias toward execution. You think systemically, identify inefficiencies, and design scalable solutions. You're comfortable navigating ambiguity and high-growth environments, with strong analytical, organizational, and problem-solving skills. Excellent cross-functional collaboration, stakeholder management, and communication in English are essential.
