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Rezilient Health is seeking a People Operations Business Partner to build and scale people programs, manager support, and employee experience practices. The company operates a CloudClinic model combining virtual provider visits with tech-enabled infrastructure to deliver accessible, patient-centered primary care.
In this role, you will partner closely with leaders across the business to support employee relations, performance management, learning and development, organizational effectiveness, employee engagement, and day-to-day people operations.
Key responsibilities include:
**Employee Relations and Support:** Oversee employee relations conversations and investigations with discretion and empathy, serving as a trusted resource for employees at all levels. Apply working knowledge of federal and state labor law, with particular depth in ADA and FMLA. Stay current on state-by-state HR practices as the company expands into new geographies. Set documentation standards for People Ops and lead employee separations and offboarding processes in partnership with the Head of People Operations.
**Performance Management:** Partner on launching and executing company-wide performance management through bi-annual reviews, including design, communication, tooling, and timelines. Work with hiring managers to build function- and role-level KPIs connected to company-wide performance programs. Help identify and build out People Ops KPIs that reflect team delivery, surfacing gaps and opportunities early.
**Manager Coaching and Enablement:** Build trusted relationships across all organizational levels. Coach managers on fundamentals including feedback, performance conversations, accountability, and creating conditions where people do their best work. Design and continuously improve manager enablement resources, frameworks, and templates. Grow into a subject matter expert on Rezilient's business model, clinical care delivery, and growth strategy.
**People Ops Programs and Infrastructure:** Own leave policy administration end to end. Partner on onboarding program design and execution. Identify L&D needs and tools. Design, document, and improve scalable People Ops processes and policies.
**Knowledge Management and Cross-Functional Work:** Co-own the Notion knowledge base with Operations, keeping content clear and current. Collaborate across Finance, Legal, Operations, Clinical, Growth, Business Services, and Talent Acquisition on People work. Support change management as the company scales.
**Requirements:**
- 7+ years in People Operations, HR Business Partnering, employee relations, or closely related role
- Experience in high-growth startup, healthcare, digital health, or multi-site operations environment
- Strong working knowledge of core HR: employee relations, performance management, onboarding, offboarding, policy creation, and manager coaching
- Ability to handle sensitive matters with discretion, empathy, fairness, and sound judgment; proper documentation skills
- Experience designing or significantly improving People Ops programs, not just running existing ones
- Strong communication and relationship-building skills across employees, managers, and senior leaders
- Highly organized, execution-oriented, comfortable managing multiple priorities in fast-moving environment
- Comfortable working in HR systems, people platforms, documentation tools, and AI-enabled tools
- Strong problem-solving skills; ability to translate ambiguous situations into clear, actionable next steps
- Familiarity with Notion or similar knowledge management tools used as operational backbone
- Thrives working alongside small team where building and executing happen simultaneously
