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Broccoli AI is building AI teammates for contractors in plumbing, HVAC, and electrical services. The company has grown to $15M+ ARR in under two years and is backed by Khosla Ventures and Y Combinator.
You will own the day-to-day operational backbone of the People function, blending operational execution with process ownership and forward-looking process improvement. This is a hands-on role that ensures employees have a smooth, well-supported experience from onboarding through exit.
Key responsibilities include:
**Payroll & Compliance**: Act as the internal point of contact for the third-party payroll provider, ensuring accurate and timely payroll processing each cycle. Guide the team on payroll and Full & Final (F&F) settlement processes, manage exit processing and statutory closures (PF, gratuity, tax filings), and evaluate vendor performance against compliance benchmarks.
**Employee Travel & Mobility**: Own end-to-end travel coordination for employees with strong working knowledge of US visa processes (B1/B2, H1B). Coordinate logistics for developer/engineer travel for onboarding, client visits, and business trips, as well as interview travel for candidates.
**Onboarding & Employee Lifecycle**: Manage new hire onboarding including system access and documentation. Maintain accurate employee data across HRMS, payroll, and compliance systems, ensuring consistency and integrity.
**Office & Employee Experience**: Manage day-to-day office operations (lunch ordering, pantry stocking), plan employee engagement activities, and serve as a point of contact for People operations queries.
**Process Governance**: Oversee process alignment and exception management in coordination with Business HR, Finance, and Compliance teams. Identify and flag process gaps.
**AI-Enabled Process Improvement (Strategic Focus)**: Identify opportunities to reimagine People Operations processes through an AI-first lens. Evaluate, pilot, and operationalize emerging AI tools and automation platforms. Build scalable workflows/automations across payroll, onboarding, travel, and data management. Drive systems integration initiatives to reduce handoffs.
**Requirements:**
- 2–5 years of experience in HR/People Operations, HR Shared Services, or similar generalist operations role
- Working knowledge of payroll cycles, statutory compliance (PF, ESI, gratuity, taxation basics), and F&F settlement processes
- Prior experience handling international travel coordination, especially US visa processes (B1/B2, H1B familiarity is a plus)
- Comfortable managing vendor relationships and holding third parties accountable to SLAs
- Strong organisational skills with ability to juggle operational tasks alongside strategic process work
- Proficiency with HRMS platforms, spreadsheets, and general comfort with digital tools
- Genuine curiosity about AI tools and automation platforms (Zapier/Make, AI agents, workflow builders); prior hands-on experimentation is a strong plus
- Excellent communication skills and service-oriented mindset toward employees and candidates
- High attention to detail, especially around data integrity and documents
**Nice to Have:**
- Experience working directly with a third-party payroll vendor in a coordination/oversight capacity
- Exposure to HR tech stack integrations (HRMS, payroll, compliance tools)
- Prior experience building or contributing to process automation within an HR/Ops function
