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Salary: CAD 90,800 - 113,500 / annual
Twilio is seeking a People Generalist to support delivery of People priorities within a highly senior organization of approximately 300 Product Management employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with international and functional HRBPs and Centers of Excellence across the People team.
In this role, you will partner with the HRBP team supporting GTM and Marketing functions to support program roll-outs and ongoing process execution. You will analyze HR data and trends across the organization (headcount, attrition, performance) to generate insights and prepare clear, customized reports, metrics, and presentation materials for HRBPs and senior leadership to support decision-making.
Key responsibilities include owning and managing performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy. You will coach and guide managers through the performance management process, providing advice, documentation support, and best practices to build manager capability and ensure a positive employee experience. You will support HR leaders on ad hoc projects and help execute and lead business-led initiatives such as reorganizations and job role and level assessments.
You will partner cross-functionally with key stakeholders including Talent Management, IT, Employee Relations, HR Operations, Compliance, Recruiting, and Compensation to ensure communications, program, and process alignment. Program management responsibilities include managing annual cyclical events such as calibration and pulse surveys. You must maintain confidentiality of core HR data and projects.
Twilio is a remote-first company. While this role is remote and based in Ontario, British Columbia, or Alberta, Canada, you may be asked to report in person on an ad hoc basis for team gatherings, functional off-sites, or customer meetings. You may also be required to travel occasionally to participate in project or team in-person meetings.
**Requirements:**
- 3+ years of experience in an HR role partnering with a GTM organization
- Ability to take initiative and be a self-starter
- Decisive problem solver with a "get it done" attitude who thrives in fast-paced, sometimes ambiguous environments
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Data storytelling capability: connects internal data with external benchmarks to provide actionable executive insights
- AI-enabled efficiency: enhances productivity through sensible and strategic usage of AI tools
- Demonstrates employee focus and manages proactive communication to ensure optimum HR support
- Leads alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
- Keen to continue learning and developing skill set with a growth mindset
- Strong ability to identify process gaps and improvement opportunities
**Desired:**
- Proficiency with HR systems such as Workday and ServiceNow
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
