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Okta is seeking a People Consultant to join the Manager Success & Experience team. This role independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks. You will support managers across their full lifecycle, addressing leadership effectiveness, employee development, team dynamics, organizational change, performance management, and early-stage employee relations.
Key responsibilities include:
- Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change
- Independently assess and resolve advisory cases requiring individualized support beyond AI guidance and standard playbooks
- Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions
- Guide managers through performance improvement plans, sensitive conversations, documentation, and employment decisions within delegated authority
- Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance, Employment Legal, Strategic PBPs, Labor Relations, or regional specialists
- Maintain clear case documentation, track agreed actions, and assess intervention effectiveness
- Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement
This is a hybrid role requiring 2 days per week in the San Francisco or Chicago office.
Requirements:
- 5+ years of relevant professional experience with a Bachelor's degree, or 3+ years with a Master's degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline
- Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries
- Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions
- Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs
- Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed
- Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build skills and confidence to resolve future challenges independently
