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Salary: GBP 71,400 - 115,000 / annual
Monzo is a digital bank on a mission to make money work for everyone. This role is a Payments Control Partner embedded within the Payments Collective, serving as a first-line risk and control partner across Monzo's payments ecosystem.
You will build deep understanding of Monzo's payments products, services, technology, infrastructure, operations, payment schemes, external partners, and regulatory obligations. Your responsibilities span:
• Acting as a trusted first-line risk partner for the Payments Collective, providing practical, well-judged risk advice based on comprehensive understanding of products, services, technology, infrastructure, operations, and regulatory landscape.
• Partnering on significant change and strategic programmes across Product, Engineering, and Operations to identify and assess risk, lead high-quality risk assessments, and help teams navigate appropriate governance routes.
• Shaping and strengthening the Payments risk and control environment, identifying gaps and ensuring material risks are effectively managed as the organization scales globally.
• Supporting Payments' regulatory, policy, and scheme obligations by translating requirements into practical actions and supporting regulatory assessments, notifications, reporting, and submissions.
• Supporting significant incidents and remediation efforts, assessing customer, regulatory, and control impacts, coordinating remediation, and embedding lessons into the wider risk and control environment.
• Supporting Payments' resilience and continuity, including Operational Resilience, Business Continuity, and third-party and exit planning activity.
• Helping Payments deliver good customer outcomes through Consumer Duty monitoring and product reviews, using data and customer evidence to identify where further investigation or action is needed.
• Supporting governance, audit, and assurance activity by providing clear risk insight to Payments leadership and coordinating internal and external assurance activity.
• Improving how risk management works across Payments by simplifying, automating, and embedding proportionate risk management into how the Collective operates.
The role can be based in the London office or distributed within the UK with ad hoc meetings in London. Two opportunities are available: a permanent role and a 12-month fixed-term contract starting mid-late October.
REQUIREMENTS:
• Strong understanding of what constitutes a good control environment for a multi-market, global Payments organisation, with experience and judgement to identify gaps and shape evolution as the organization scales.
• Understanding that Payments risk extends beyond customer-facing products; ability to connect product, operational, technology, regulatory, scheme, and resilience risks.
• Experience independently leading complex risk assessments and providing effective challenge to Product, Engineering, and Operations teams.
• Strong knowledge of risk and control frameworks, including risk assessment, control design and monitoring, issue and action management, incidents, and governance.
• Comfort interpreting regulatory and policy requirements and translating them into practical actions.
• Experience supporting complex incidents, remediation, regulatory activity, audit, or assurance.
• Comfort working with data and using metrics, incidents, control information, and customer evidence to understand the health of a risk and control environment.
• Ability to move between strategic programmes and ongoing risk management activity, prioritizing effectively across competing demands.
• Ability to independently navigate ambiguous and high-complexity problems and know when escalation to senior leadership is required.
• Clear communication skills and ability to produce high-quality, decision-ready material for senior leadership, committees, auditors, and regulators.
• Ability to build strong relationships across Product, Engineering, Operations, Risk, Compliance, and Legal while remaining comfortable with constructive challenging.
• Pragmatic and proportionate approach, focusing attention on risks that matter most and helping teams find practical solutions rather than adding unnecessary processes.
