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Weave is seeking a Payment Success Specialist – Activation to lead the onboarding and activation of new payments customers. This is a strategic, customer-facing role that shapes the first impression and long-term success of Weave's payments product.
You will serve as a trusted advisor and subject matter expert, guiding customers through a white-glove onboarding journey designed to drive adoption, revenue growth, and operational transformation. Rather than simply enabling transactions, you will architect how new customers integrate payments into their business model from day one.
Key responsibilities include:
• Serve as the primary consultant for new payments customers, delivering world-class onboarding from kickoff through activation
• Lead comprehensive Payment Success Introduction and Training Calls that align Weave's capabilities with customer operational goals
• Ensure flawless deployment of hardware, software, and Text-to-Pay workflows with best-practice configurations
• Design activation roadmaps that guide customers toward first milestones, including completing three transactions with unique customers
• Establish clear activation success criteria and set expectations for adoption and engagement
• Conduct proactive follow-up engagements, assessing adoption progress and identifying optimization opportunities
• Deliver strategic recommendations to remove barriers and maximize payment utilization
• Act as a payments subject matter expert, advising on industry best practices and regulatory nuances
• Monitor customer processing volume for six months post-activation using data-driven insights
• Guide customers toward reaching $5,000 in monthly processing volume (Meaningful Volume Customers)
• Partner with Customer Success, Sales, and Product teams to share activation trends and market intelligence
This role reports to the Team Lead, Payment Success and is hybrid based out of Weave's Lehi, UT headquarters.
Requirements:
• 5+ years of experience in customer onboarding, activation, customer success, or implementation (preferably SaaS, FinTech, or payments)
• Proven expertise in payments technology, workflows, and best practices with ability to consult at strategic level
• Exceptional communication and facilitation skills, including experience engaging with business owners, operations leaders, and financial decision-makers
• Advanced problem-solving skills with ability to proactively identify adoption risks and design tailored solutions
• Deep understanding of change management and guiding customers through behavioral and operational shifts
• Results-driven mindset with consistent track record of meeting or exceeding activation, volume, and adoption KPIs
• Highly collaborative and cross-functional approach
Preferred qualifications:
• Deep subject-matter expertise in payments, including processing platforms, merchant onboarding, and transaction lifecycle
• Experience driving adoption of Stripe or similar payments solutions
• Track record of transforming onboarding into a revenue-accelerating motion
• Exceptional emotional intelligence and consultative skills
• Passion for delivering white-glove customer experiences
