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Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home medical, behavioral, and social care for children with special healthcare needs. The company works alongside families, providers, and health plans to break down barriers to quality care, enhancing existing care teams rather than replacing them.
The Patient Engagement Associate II will work collaboratively within an engagement pod with shared accountability for enrolling and onboarding children and caregivers into the Imagine Pediatrics program. This role requires strong critical thinking, creative problem-solving, collaboration, and teamwork skills.
Key responsibilities include:
- Conducting thorough research on attributed patients to understand healthcare needs, utilization patterns, and potential enrollment barriers
- Identifying thoughtful ways to reach caregivers and build relationships
- Managing enrollment workflows and patient onboarding processes
- Collaborating with clinical and operational teams to support program success
- Communicating with families about program benefits and addressing concerns
- Tracking metrics and reporting on engagement outcomes
- Participating in continuous improvement initiatives
The position is primarily remote with approximately 10-15% travel to provider offices in the Texas area. This is an ideal role for someone passionate about improving healthcare access for medically complex children and who thrives in a collaborative, mission-driven environment. The role sits at the intersection of patient advocacy, operations, and healthcare delivery.
