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inDrive is a global mobility platform where passengers and drivers agree on prices together. The company is building a Loyalty Program that rewards passengers with real value through partnerships rather than endless promotions.
As Partnership Manager, Loyalty, you will own the benefits side of this program globally across all inDrive markets. You will shape the value proposition across three benefit types: external benefits co-funded by banks, financial groups, and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty.
Key responsibilities include:
- Build and prioritize the global partner pipeline with local depth in your region, selecting partners by fit with the program rather than volume offered
- Lead negotiations with Strategic Alliances teams at banks and financial groups, guiding them through internal approvals (Risk, Legal, Product, Finance)
- Structure and negotiate term sheets, campaign terms, and settlement mechanics with Legal and Finance teams
- Shape the value proposition for external and internal benefits while keeping both coherent for passengers
- Champion product benefits internally by building the case with Product and other teams so app features become part of the loyalty offer
- Run experimentation across all benefit types, from hypothesis to test design and readout, until finding the sweet spot of adoption
- Work with Product and Fintech teams to ensure every agreement runs on native product and wallet infrastructure
- Define the partner offer catalog and criteria for declining offers that do not provide fair passenger value
- Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report to leadership
- Represent inDrive in front of partner executives across markets
You will influence without authority, moving several internal teams and external partners simultaneously. You translate between worlds, explaining the inDrive model to banks and banking requirements to internal Legal and Finance teams. You have the judgment to decline volume that does not serve passengers while maintaining relationships. You are comfortable building from zero without a closed playbook and communicate clearly with executives while working autonomously through long negotiation cycles.
REQUIREMENTS:
- 6 to 10 years in partnerships, strategic alliances, or business development, with at least 3 years in loyalty, cashback, fintech, payments, super-apps, or marketplaces
- Track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers, or large consumer brands
- Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain
- Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements
- Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on results
- Comfort with data: ability to read redemption dashboards and understand incrementality and campaign ROI
- Fluent Spanish and English
NICE TO HAVE:
- Experience inside a bank, card issuer, or fintech, or existing network in one or more of inDrive's markets
- Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia, or Africa
- Experience with both funding models: partner prefunds the incentive or platform advances it and settles later
- Background in ride-hailing, delivery, or mobility
- Having launched a partner program from scratch
- Interest in purpose-driven initiatives
