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Salary: USD 70,000 - 80,000 / annual
Human Interest is a high-growth fintech company on a mission to make retirement benefits accessible and affordable for small and medium-sized businesses. The company has raised approximately $500 million from top-tier investors including BlackRock, SoftBank, TPG (The Rise Fund), and others.
As a Partner Support Specialist, you will serve as a relationship manager and primary point of contact for Human Interest's key payroll and CPA partners. This role combines strategic partnership development with hands-on support to ensure partner satisfaction and retention.
Key responsibilities include:
- Providing comprehensive, end-to-end support to key partners with a "white glove" service experience
- Acting as the primary internal contact for all payroll and CPA partners, handling both reactive support and escalations
- Liaising between internal teams to develop and implement tailored solutions that address partner needs
- Proactively identifying and resolving potential issues before they escalate
- Developing and proposing solutions to increase partner retention and satisfaction
- Maintaining and improving partner support team documentation and standard operating procedures
- Communicating blockers and risks to leadership to mitigate reputational threats
- Sharing wins and impact metrics with leadership to demonstrate value and inform strategy
You will work in a fast-paced, mission-driven environment where you are expected to take ownership, adapt to evolving responsibilities, and maintain a positive attitude while managing complex business relationships.
Requirements:
- 3+ years of experience in Partnership, Sales, and/or Business Development environments
- 3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SaaS products
- Demonstrated ability to anticipate partner needs and identify challenges proactively
- Proactive problem-solving mindset; you identify and resolve issues independently
- Experience developing and leveraging strategic insights to foster and improve business relationships
- Ability to translate complex business problems into clear concepts for external stakeholders
- Strong written and verbal communication skills (Google Workspace or Microsoft Office proficiency)
- Experience facilitating meetings, handling partner escalations, and conducting proactive service outreach
- Experience with CRM platforms, preferably Salesforce, for forecasting and performance metrics analysis
- Strong understanding of Human Interest's partner process, demands, and success requirements
