SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
First Table is a global restaurant discovery and booking platform that connects diners with fantastic restaurants while helping venues fill empty tables. The company operates across New Zealand, Australia, and the UK, with headquarters in Queenstown, New Zealand.
As a Partner Success Specialist, you will be the primary point of contact helping restaurant partners maximize their value from First Table. You'll build genuine, trusted relationships with restaurant partners, understand their business challenges and goals, and work collaboratively to improve their bookings, availability, and overall performance on the platform.
Key responsibilities include:
- Developing trusted relationships with restaurant partners and understanding their businesses, goals, and challenges
- Proactively connecting with restaurants to identify opportunities and help improve bookings and performance
- Using booking trends and partner data to uncover opportunities and recommend practical improvements
- Managing partner inquiries, navigating challenges, and collaboratively finding solutions
- Identifying potential risks early to strengthen engagement and support long-term partner retention
- Taking ownership of outcomes and making a genuine impact on the restaurant community
You'll be part of a supportive, multi-skilled team managing a shared portfolio of restaurant partners, with opportunities to develop your own areas of expertise as you grow. The role is fully remote with a location preference for Melbourne, Sydney, Brisbane, or the Gold Coast, with a January 2027 start date.
Requirements:
- At least 2 years' experience in account management or a similar relationship-focused role
- Confidence communicating with different personalities, building trust, and having difficult conversations
- Proactive mindset; you identify opportunities and take action without waiting to be told
- Commercial curiosity and interest in understanding what helps businesses succeed
- Collaborative attitude, adaptability, and enthusiasm for learning new tools and ways of working
- Experience in hospitality, restaurant technology, marketplaces, or SaaS is desirable but not essential
