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Salary: USD 70,000 - 80,000 / annual
Via is transforming transportation globally through technology. As a Partner Success Manager on the Via Student Transit team, you'll be a core member of one of the company's fastest-growing verticals, bringing safe, efficient, and flexible transportation solutions to students across the U.S.
In this role, you'll serve as the primary point of contact and trusted advisor to school district superintendents and transportation directors. You'll blend strategic relationship management, operational data analysis, and consultative problem-solving to drive customer success and business growth.
Key Responsibilities:
- Build and maintain durable, trust-based relationships with school district leadership, transportation directors, and operators through empathy, responsiveness, and deep understanding of their priorities and challenges.
- Analyze daily, weekly, and long-term transit performance data to identify opportunities, diagnose challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Lead contract renewals and service expansions by understanding evolving customer goals, negotiating complex agreements, and driving year-over-year adoption and revenue growth across your partner portfolio.
- Champion partner needs internally by collaborating with product, operations, deployment, and marketing teams to bring the customer perspective to product and service improvements.
- Deliver clear, compelling presentations and operational updates to diverse audiences—from school boards and superintendents to frontline transit staff—adapting your communication style to each audience.
- Help establish best practices, success metrics, and operational workflows that enable exceptional partner experiences as the Student Transit vertical scales nationally.
You'll be expected to travel approximately 50% of the time to support service launches and meet with partners in person.
Requirements:
- Early-career professional with exposure to client-facing work in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Comfortable analyzing operational data, extracting meaningful insights, and translating quantitative findings into clear strategic narratives.
- Self-starter and builder who thrives in fast-paced, high-growth environments with ambiguity; proactive problem-solver who takes ownership.
- Willingness to travel ~50% to support launches, coordinate across teams, and represent Via confidently and empathetically on the ground.
- Exceptional written and verbal communication skills with talent for translating complex operational models into simple, compelling concepts.
- Mission-driven interest in modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/customer success is a plus; curiosity, resourcefulness, and commitment to continuous learning are essential.
