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Salary: USD 85,000 - 110,000 / annual
Via Transportation is building the technology backbone for modern public transit systems globally. As a Partner Success Manager, you'll be the primary point of contact for city and agency partners, responsible for driving long-term revenue growth and operational success of their transportation systems.
You'll own the success of advanced transportation systems in partner cities, acting as a trusted advisor to executive leadership. Your core responsibilities include analyzing service performance data to provide actionable recommendations, identifying partner pain points and converting them into revenue opportunities, negotiating complex multi-year contract renewals and service expansions, and building deep relationships that drive year-on-year growth.
The role requires balancing external partnership management with internal advocacy—championing partner needs within Via to unlock new products and capabilities that expand service scope. You'll work with complex, politically sensitive situations while remaining calm and strategic.
You bring 4+ years of relevant experience including client-facing work in consulting, consultative customer success, or high-growth companies. You're an entrepreneurial relationship builder, quantitatively-inclined with data savvy (comfortable drawing insights from complex datasets), and a self-starter who thrives in fast-paced, high-responsibility environments. You're also a meaningful team player and mentor who views success as collaborative.
The role is based on the US East Coast with flexibility: hybrid from Via's Union Square office in NYC, or remote from Miami or Atlanta. Other East Coast locations are considered.
