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Salary: USD 85,000 - 110,000 / annual
Via is a transportation technology platform that powers modern public transit systems globally. As a Partner Success Manager, you will be the primary point of contact and trusted advisor for Via's transportation agency partners, responsible for building long-term relationships and driving revenue growth.
You will own the success of advanced transportation systems deployed in partner cities, serving as the executive-level contact for city and agency leadership. Your core responsibilities include analyzing service performance data to provide actionable recommendations that improve quality, efficiency, and growth; identifying partner pain points and converting them into revenue opportunities; negotiating complex multi-year contract renewals and service expansions; and advocating internally for new products and capabilities that enable partner expansion.
This is a US East Coast-based remote role, with preference for candidates in Miami or Atlanta but open to other East Coast locations. You'll work in a fast-paced, high-growth environment where you balance strategic partnership development with operational problem-solving and data-driven decision-making.
REQUIREMENTS:
- Minimum 4+ years of relevant work experience including client-facing roles (consulting, consultative customer success, or high-growth company experience)
- Entrepreneurial relationship builder with ability to remain calm and collected in complex, politically sensitive situations
- Quantitatively-inclined and data-savvy; comfortable drawing insights from complex datasets and synthesizing data into actionable recommendations
- Self-starter with growth mentality; thrives in fast-paced environments and high-responsibility roles
- Strong team player and mentor; views successes as collaborative efforts
