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Salary: USD 90,000 - 115,000 / annual
AppDirect, through its Tackle subsidiary, is seeking a Partner Success Manager to guide software companies in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships with cloud providers. Tackle serves over 500 software companies—including CrowdStrike, Snowflake, New Relic, and Snyk—providing a data-driven Cloud GTM platform that helps identify buyers, grow cloud co-sell relationships, and transact at scale through AWS, Google Cloud, and Microsoft.
In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle's proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes. You will act as a trusted advisor and subject matter expert in GTM strategy, guiding organizations in implementing best practices for co-sell and marketplace engagement across all three major cloud providers.
Key responsibilities include:
- Collaborating with Alliances and Sales Operations leadership to ensure GTM alignment and drive strategic initiatives
- Building and maintaining strong, long-term relationships with customers and becoming integral to their GTM strategy
- Guiding organizations in implementing Tackle's Operating Model to streamline workflows and enhance efficiency
- Enabling co-sell and marketplace best practices for AWS, Microsoft Azure, and Google Cloud
- Identifying and leading process improvement initiatives to optimize scalability
- Providing strategic guidance to overcome complex customer challenges
- Delivering transparent, results-oriented communication to internal and external stakeholders
- Using data-driven insights to measure success and continuously improve performance
- Managing customer-specific workflows to ensure efficient processes and alignment with organizational goals
Requirements:
- 3+ years of demonstrated success in customer success, partner management, or GTM strategy development
- Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies
- Proven ability to manage multiple priorities and deliver results in a fast-paced environment
- Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes
- Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership
- Successful track record of fostering and maintaining strong, long-term partnerships
- Strong critical thinking and problem-solving skills to align solutions with customer goals
- Ability to collect and analyze data, track KPIs, and use insights to drive performance improvements
- Exceptional verbal and written communication skills for building trust and fostering accountability
