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Stay22 is a Montreal-based SaaS platform that helps creators and digital platforms monetize their existing traffic. The company serves 6,500+ creators and platforms with over $1 billion in annual transactions, operating across travel, retail, lifestyle, publishing, events, and transport.
As a Partner Success Associate, you will own a portfolio of approximately 15 SMB partners and drive revenue growth through strategic upsells and account expansion. This is a quota-carrying role, not a support position. Your time will be split roughly two-thirds on hunting and closing upsell opportunities, with the remainder dedicated to running quarterly business reviews (QBRs) and managing churn/retention for your book of business.
Key responsibilities include:
- Carrying a revenue quota and driving growth through strategic upsells and partner expansion
- Managing a portfolio of ~15 SMB partners, building trust that converts satisfied customers into upsell pipeline
- Running high-volume, email-driven outreach and pipeline management, with calls reserved for higher-value opportunities
- Monitoring portfolio performance to identify trends, forecast risk, and surface optimization opportunities
- Conducting regular QBRs with key partners, using performance data to demonstrate value and pitch next opportunities
- Leading partner onboarding and activation to ensure success from day one
- Supporting partners in optimizing websites and content for monetization, SEO, and engagement
- Guiding partners through technical configurations, including script setup and WordPress implementation
- Advocating for partner needs with Marketing (on advocacy stories) and Product (on roadmap input)
You will report to the Digital Success Manager and work closely with Sales, Product, RevOps, Support, and Marketing teams. You'll have direct input into how the Partner Success function scales as the company grows.
The role is based in Montreal's Little Italy headquarters with hybrid flexibility, including work-from-anywhere opportunities, flexible schedules, and year-end shutdown.
**Requirements:**
- 3-4 years of experience in customer success, partner success, account management, sales, business development, or related client-facing role in SaaS or technology
- Prior experience carrying a quota or revenue target (even informally)
- Ability to build and manage outbound sequences and own a pipeline end-to-end from prospecting whitespace in existing accounts through close
- Familiarity with HubSpot or similar CRM (Salesforce, Gainsight, ChurnZero)
- Comfortable working with data to spot trends and inform recommendations; experience with BI tools (Looker, Tableau, Power BI) or product analytics tools (Pendo, Mixpanel, WalkMe) is a plus
- Fluency in English; additional proficiency in French, Portuguese, Spanish, or Italian is a strong advantage
- Willingness to travel as needed
**Nice to Have:**
- Familiarity with digital marketing fundamentals, including SEO and emerging strategies like GEO (Generative Engine Optimization)
- Comfort installing scripts and working with CMS platforms like WordPress
- Ability to optimize for site performance and monetization
