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ServiceNow's Partner Design Studio is seeking a Partner Solution Engineer to lead the design and architecture of AI-first partner solutions on the Now Platform. This is a forward-deployed, pooled engineering role focused on establishing reference architectures, design standards, and validated patterns that partners build to across EMEA Central.
You will serve as a technical authority, working across multiple partners to accelerate their time-to-value by up to 2x while embedding AI into every step of solution design and solutioning. Using the FLIGHT design thinking framework and deep architectural rigor, you will define blueprints, conduct architecture reviews, and mentor partner teams in AI-native solution development.
Key responsibilities include:
• Leading design workshops using the FLIGHT framework to establish AI-native reference patterns and solution standards on the Now Platform
• Translating partner ideas and industry opportunities into actionable blueprints, validated architectures, and MVP specifications
• Providing expert architecture and AI readiness guidance, ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity
• Conducting deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios
• Evaluating solutions against the Partner Co-Innovation Framework (upgrade survivability, security, scalability)
• Capturing, documenting, and publishing repeatable patterns and industry-specific reference architectures for Financial Services, Healthcare, Manufacturing, and Public Sector verticals
• Mentoring partner design and solution teams in AI-native development and Now Platform extensibility
• Supporting partners in defining go-to-market strategies and measurable outcomes through AI-enhanced capabilities
• Collaborating with ServiceNow Product and Engineering teams to align partner innovations with platform priorities
This role does NOT include platform configuration/development, contract management, day-to-day partner relationship ownership, or dedicated partner assignment. Travel up to 25% for partner and organizational activities.
REQUIREMENTS:
Required:
• 8+ years in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience
• Significant experience working with technology partners at partner or OEM level, including solution design and reference-architecture definition
• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy patterns
• Proven ability to guide partners through complex solution designs and business strategy discussions
• Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies
• Clear communicator comfortable engaging at CxO level, translating complex technical topics into actionable business insights
• Experience facilitating workshops, design sessions, and collaborative innovation exercises
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Preferred:
• ServiceNow platform development experience and/or ServiceNow certifications (CSA, CAD, CIS, architectural certifications)
• Design Thinking training or certification; experience applying human-centered design principles
• AI and automation expertise: knowledge of generative AI, predictive analytics, or automation tools in enterprise solutions
• Business development background: experience developing partner go-to-market plans or new solution plays
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector
• Familiarity with competitive cloud or enterprise software platforms
