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ServiceNow's Partner Design Studio is seeking a Partner Solution Engineer to shape partner-branded solutions using an AI-first approach. You will serve as a forward-deployed technical authority, helping partners design, validate, and accelerate differentiated solutions on the Now Platform through design thinking, deep technical architecture, and go-to-market alignment.
Key Responsibilities:
AI-First Solution Blueprints & Design Workshops: Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set solution standards partners build to on the Now Platform. Apply an AI-first mindset in all partner engagements, translating partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications. Drive conversations around market positioning and how AI can create differentiated solutions.
Technical Architecture & Validation: Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity. Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios. Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability. Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities.
Reusable Patterns & Standards: Capture, document, and publish repeatable patterns, architectures, and design frameworks to scale partner innovation across the ecosystem. Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector. Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers.
Partner Enablement & Strategic Alignment: Mentor partner design and solution teams, building capability in AI-native solution development and Now Platform extensibility. Provide educational design reviews for Foundation-tier partners to accelerate learning. Support partners in defining go-to-market strategies, technical goals, and measurable outcomes through the lens of AI-enhanced capabilities. Promote partner success stories highlighting business impact and thought leadership.
Note: This role does not perform platform configuration, development, or solution delivery for partners; does not own commercial contracts or pricing; operates as a pooled, forward-deployed resource rather than a dedicated partner-assigned resource; and does not replace Partner Technology Architects for holistic partner strategy. Travel up to 25% required.
Requirements:
Required:
- 8+ years in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience
- Significant experience working with technology partners at either a partner or OEM level, including solution design and reference-architecture definition
- Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy patterns
- Proven ability to guide partners through complex solution designs and business strategy discussions
- Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies
- Clear communicator comfortable engaging at the CxO level, translating complex technical topics into actionable business insights
- Experience facilitating workshops, design sessions, and collaborative innovation exercises that produce tangible outcomes
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Preferred & Standout Experience:
- ServiceNow platform development experience and/or ServiceNow certifications (CSA, CAD, CIS, architectural certifications)
- Design Thinking training or certification; experience applying human-centered design principles in partner-facing design and standards work
- AI and automation expertise: knowledge of generative AI, predictive analytics, or automation tools in enterprise solutions
- Business development background: experience developing partner go-to-market plans or new solution plays
- Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector
- Familiarity with competitive cloud or enterprise software platforms
