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Glean is seeking a Partner SE Deployment Manager to build and operationalize the partner services motion that helps qualified partners deliver successful customer outcomes with Glean's Work AI platform. This is a hands-on working-lead role within Partnerships, reporting to the Manager, Partner Solutions Engineering.
You will design the operating model for partner services, including engagement paths, roles and responsibilities, governance, quality controls, escalation mechanisms, and feedback loops. You'll establish a practical maturity path that helps partners progress from initial preparation to guided delivery and ultimately independent customer delivery.
Key responsibilities include:
- Building the partner services operating model with clear governance and escalation paths
- Developing a maturity framework for partner progression from preparation through independent delivery
- Working directly with partners and customer-facing teams to develop delivery capability through real engagements, enablement, coaching, and reusable playbooks
- Defining how Glean, partners, and customers share accountability across implementation, adoption, outcomes, and ongoing support
- Creating a thoughtful approach for selecting, segmenting, and matching services partners to customer opportunities based on capability, customer needs, and delivery risk
The role is remote in the United States with travel up to 25% and flexibility to work with global partners. You'll stay close to real customer and partner engagements as the motion matures, balancing strategic design with hands-on execution.
