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Upgrade is a fintech company that has helped over 7.5 million customers access more than $42 billion in consumer credit since 2017. The company is valued at $7.3B and backed by prominent technology investors. Upgrade Home Improvement is seeking a Partner Growth & Engagement Manager to own the complete lifecycle of the referral partner portfolio.
The role combines partner support, administrative coordination, and business development activities. Key responsibilities include serving as the primary point of contact for existing referral partners, maintaining and updating the partner database/CRM with contact information, activity status, and referral history, and processing administrative tasks such as paperwork and agreement renewals.
You will monitor partner activity levels to identify dormant or inactive partners, set individual reactivation goals in coordination with the VP of Partnerships, and conduct outbound re-engagement campaigns via calls, emails, and in-person visits. You'll track progress of reactivated partners against their goals and support new partner onboarding with goal setting and rollout coordination.
The role also involves cross-functional coordination of partner-facing marketing initiatives and general customer service support as needed. This position blends operational excellence with proactive business development, requiring strong communication skills, attention to detail, and the ability to manage multiple partner relationships simultaneously.
