SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Napster is seeking a Partner Account Manager to manage and grow the company's partner ecosystem across the MENA region. Napster builds embodied, multimodal AI agents designed to work alongside employees and customers through video, voice, and text interfaces, carrying institutional knowledge into every interaction.
In this role, you will serve as the day-to-day point of contact for an assigned portfolio of strategic partners across MENA. You will own the complete partner lifecycle—from onboarding and enablement through activation, opportunity support, and ongoing growth. Your responsibilities include:
**Partner Relationship Management:** Build deep relationships with partners, understanding their business models, capabilities, and go-to-market strategies. Establish structured engagement cadences with regular check-ins, pipeline discussions, and business reviews. Maintain clear partner plans with documented actions, owners, and next steps.
**Onboarding & Activation:** Own the operational journey for newly signed partners, coordinating product, sales, technical, and go-to-market enablement across internal teams. Track activation milestones, address blockers, and ensure partners can position the offering and identify opportunities.
**Opportunity Support:** Support partners through active customer pursuits by triaging requests, engaging the right internal resources (Sales, Solutions Engineering, Professional Services), and maintaining visibility into partner-sourced and partner-influenced pipeline.
**Cross-Functional Coordination:** Serve as the first point of triage for partner questions and issues. Route complex matters to appropriate internal owners and ensure partners receive timely responses without navigating the organization themselves.
**Performance Monitoring:** Track partner engagement, activation, pipeline activity, and relationship health. Identify opportunities to deepen relationships and increase commercial contribution. Surface risks and opportunities early to Channel and Partner Managers.
You will work closely with the SVP of Partnerships & Ecosystem, Channel Managers, Partner Marketing, Sales, Solutions Engineering, and Professional Services teams. Success is measured by partner onboarding speed, enablement levels, pipeline contribution, pursuit progression, and overall portfolio health.
**Requirements:**
- 10+ years of experience in Partner Account Management, Channel Account Management, Alliances, Partner Success, Customer Success, Account Management, or related role within enterprise software or SaaS
- Significant experience managing strategic partner or client relationships across multiple stakeholders, geographies, and workstreams
- Strong understanding of partner ecosystems (channel, reseller, referral, services, technology, or strategic partners)
- Commercially astute with understanding of pipeline, opportunity progression, partner economics, and revenue generation
- Highly structured and operationally disciplined with excellent follow-through and attention to detail
- Proven experience driving partner onboarding, enablement, activation, and ongoing engagement
- Comfortable supporting complex enterprise pursuits alongside Sales and technical teams
- Strong executive presence and ability to build credibility with senior external and internal stakeholders
- Excellent communication and stakeholder-management skills
- Comfortable in fast-moving environments where processes evolve
- Strong MENA experience preferred
