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Salary: USD 28.1 - 33 / hourly
Robinhood is seeking an Overnight Customer Experience Representative for its Brokerage Services team. You will be the company's voice, delivering exceptional customer support across phone, email, and chat channels. Your responsibilities include handling customer inquiries ranging from simple to complex topics including equities trading, margin, and options trading. You'll help customers resolve issues while gathering feedback to improve the product experience. You'll also develop deep expertise in financial services and complex trading concepts.
The role is based in Chicago, IL; Denver, CO; or Westlake, TX offices. During the 10-week onboarding period, in-person attendance is required 5 days per week. After onboarding, you will work remote shifts with overnight-shift hours at least 5 days per week. The company emphasizes the value of in-person work during the initial training phase to accelerate learning and build team cohesion.
You will be empowered to help customers independently while also serving as the voice of the customer, identifying opportunities for the company to improve its products and services. This is a high-impact role in a fast-moving, ambitious organization where expectations are high and rewards are substantial.
Compensation includes performance-driven base pay, bonus opportunities, equity ownership, and 401(k) matching. Benefits include 100% paid health insurance for employees with 90% coverage for dependents, a lifestyle wallet for wellness and learning, employer-paid life and disability insurance, fertility benefits, mental health support, and generous time off including paid time off, sick time, parental leave, and company holidays.
**Requirements:**
- Active FINRA Series 7 and 63 licenses required, with ability to quickly apply brokerage knowledge
- Excellent customer service skills with strong written and verbal communication abilities
- Passion for supporting customers and willingness to adapt to multiple communication channels (phone, email, chat)
- Ability to defuse customer anxiety through exceptional service skills
- Self-starter and ambitious learner comfortable with ambiguity and fast-paced environments
- Ability to exercise independent judgment, adapt to new tasks, and prioritize in a multi-task environment
- Schedule flexibility including willingness to work evenings, weekends, and overnight hours
