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Odeko is an all-in-one operations and technology platform serving over 20,000 independent coffee shops, cafes, and food establishments. The platform enables customers to purchase supplies from hundreds of brands, track ordering trends, finance equipment, and access insurance—helping them increase revenue, reduce environmental impact, and save on cost of goods and vendor management time.
We are hiring a Market Manager to drive growth in the territory serviceable by our Lancaster, PA warehouse. You will own the full customer lifecycle—from prospecting and acquisition through retention and expansion—with a focus on securing commitments from independent coffee shop owners and successfully onboarding them to Odeko's local supply delivery service.
Key responsibilities include:
- Achieving monthly revenue goals through new customer acquisition and account expansion
- Leveraging Odeko's data-driven prospect database to develop new client relationships
- Owning pre- and post-sales customer relationships, including in-person cafe visits, upselling, and new product launches
- Maintaining meticulous CRM records in HubSpot to track activity and enhance the customer journey
- Collaborating with Operations and Support teams to resolve day-to-day issues quickly
- Partnering with vendor partners on local coffee events and sampling campaigns
- Serving as the primary liaison between customers and internal teams, advocating for product or process improvements based on feedback
- Developing knowledge of local and national trends in the specialty coffee industry
You will be based in the Lancaster, PA area and must be able to travel within the warehouse service territory.
REQUIREMENTS:
- 2+ years of relevant sales, account management, business development experience, OR local coffee community leadership experience
- Experience discovering and closing sales opportunities and building client relationships
- Ability to manage a sales pipeline and achieve revenue targets
- Self-directed and comfortable in a constantly evolving environment
- Experience delivering client-focused solutions based on customer needs
- Passion for coffee and small business (coffee background is a bonus)
- Must be able to travel within the service area
