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Carwow Group is one of Europe's largest online car-changing destinations, serving over 10 million customers. The company operates a portfolio of automotive brands including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, with significant reach through digital platforms, YouTube (1.1 billion annual views), and print media.
As an Outbound Sales Representative on the Sell My Car team, you will guide car sellers through the Carwow auction process, ensuring smooth and successful transactions while maximizing their selling outcomes. You'll manage a lead pipeline of potential sellers, review car listings for accuracy and completeness, and provide expert guidance balancing seller expectations with market realities.
Key responsibilities include:
- Managing and converting a lead pipeline of sellers looking to auction their vehicles
- Reviewing and improving car listings before auction entry, proactively addressing omissions or errors
- Providing industry expertise and guidance to help sellers understand market conditions and optimize their chances of success
- Explaining the Carwow auction process clearly to ensure seller understanding and commitment
- Handling negotiations and customer objections effectively
- Communicating via phone, email, live chat, and SMS to address seller questions and concerns
- Maintaining accurate interaction records for seamless team handovers
- Meeting individual targets for vehicles listed and pipeline conversion
- Collaborating with cross-functional teams to provide insights and drive growth
The role requires flexibility to work Wednesday to Sunday, 9 am–7 pm (40 hours per week), with hybrid working available (minimum 3 days per week in office). Carwow is a Culture 100 award-winning company with 500 employees across the UK, Germany, Spain, and Portugal, recently backed by $52m in funding from Bessemer Venture Partners.
REQUIREMENTS:
- Experience working in target-focused environments and managing pipelines independently
- Excellent written and verbal communication skills with ability to build rapport across diverse backgrounds
- Proactive, customer-focused approach with genuine desire to help sellers achieve their goals
- Strong attention to detail and organizational skills for listing accuracy and efficient follow-up
- Ability to work independently and collaboratively within a team
- Comfort with multiple communication channels (phone, email, live chat, SMS)
- Flexibility for Wednesday–Sunday, 9 am–7 pm schedule
- Enthusiasm for the automotive industry is a plus
