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Upgrade is a fintech company that has helped over 7.5 million customers access over $42 billion in consumer credit since 2017. The company is valued at $7.3B and backed by prominent technology investors. Upgrade is recognized for its collaborative and inclusive culture, having been named one of the World's Top Fintech Companies by CNBC and Best Places to Work by multiple publications.
The Organizational Development Manager will drive organizational effectiveness and growth through the design, implementation, and management of strategic programs. This is a full-time, on-site role in the downtown Phoenix office.
Key responsibilities include:
- Lead planning, development, and execution of organizational development initiatives aligned with company strategy
- Conduct needs assessments and analysis to identify gaps and improvement opportunities across departments
- Design and deliver comprehensive programs focused on leadership development, employee engagement, performance management, and talent retention
- Partner with HR to integrate OD programs with talent management processes, including succession planning and career development
- Facilitate workshops, training sessions, and team-building activities to promote learning, collaboration, and inclusivity
- Use data-driven insights to measure OD initiative effectiveness and recommend adjustments
- Serve as a change agent, championing new initiatives and addressing resistance through effective communication
- Stay current with industry trends and best practices in organizational development
Required qualifications:
- Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or related field (Master's preferred)
- 8+ years of experience as an Organizational Development Manager, Program Manager, or similar role, preferably in tech
- Strong understanding of OD theories, methodologies, and best practices
- Demonstrated ability to lead and manage complex projects from inception to completion
- Excellent communication, interpersonal, and leadership skills with ability to influence at all organizational levels
- Proficiency in MS Office Suite and OD-related software/tools (LMS, survey tools, performance management systems)
- Vendor management experience
- Certification in organizational development or change management is a plus
The company offers competitive salary, stock options, 100% paid medical/dental/vision insurance, flexible PTO, paid parental leave, and health & wellness initiatives.
