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Taranis is an AI-powered crop intelligence platform that helps agricultural retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. The company operates across millions of acres in the U.S. and globally, with headquarters in Westfield, Indiana (relocating to Carmel) and an R&D center in Tel Aviv, Israel.
You will serve as the operational backbone of the Indiana headquarters office, providing comprehensive support across three core areas: employee lifecycle management, IT/tech support, and flight operations coordination.
In the People & Lifecycle Support capacity, you'll be the primary point of contact for employees, managing hardware setup, account creation, and technical readiness during onboarding. You'll assist team members with daily IT issues and coordinate system offboarding and equipment retrieval for departing staff.
For IT Support, you'll configure, image, and set up workstations and laptops; manage system access and permissions; and provide first-line troubleshooting for office hardware, software, connectivity, and peripherals. You'll handle inbound Tier 1 support tickets, resolving routine issues directly, and maintain internal knowledge base articles and support documentation.
In Flight Operations Support, you'll provide routine operational and administrative support to Flight Operations Managers, including equipment check-in/out tracking and document preparation.
The role requires flexibility to transition smoothly between technical troubleshooting, administrative support, and office coordination as operational demands evolve. You'll also help maintain systems using AI tools for feature improvements and bug fixing, and work closely with the tech support team in Israel on more complex issues.
This is a full-time, on-site position in Indianapolis with availability required to work Saturdays during high season.
REQUIREMENTS:
- 1–3 years of experience in IT support, operations support, customer service, or a closely related role
- Proficient with standard business tools, comfortable troubleshooting hardware and software issues, and possess an AI-oriented mindset
- Strong organizational skills and reliable follow-through on both routine tasks and unexpected requests
- Outstanding verbal and written communication skills paired with high emotional intelligence, with the ability to interact warmly, patiently, and professionally with employees at all levels
- Strong personal drive to succeed, proactive problem-solving attitude, and high accountability
- Comfortable wearing multiple hats, navigating ambiguity, and reprioritizing tasks quickly in a fast-changing atmosphere
PREFERRED QUALIFICATIONS:
- Experience with ticketing systems (JIRA or similar) and IT administrative tools
- Exposure to agriculture, commercial UAS/drones, or field operations environments
- FAA Part 107 Remote Pilot Certificate (or willingness to obtain one)
- Familiarity with AI tools like Claude & Gemini
