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Zūm is transforming student transportation through its Connected Mobility Experience (CMX) platform, serving over 4,500 schools in the $50 billion student mobility market. The company has been recognized by Fast Company, CNBC, and the World Economic Forum, and is backed by top-tier investors including Sequoia Capital, GIC, TPG, and SoftBank.
As Operations Supervisor at the Yonkers, NY location, you will report directly to the Location Manager and oversee front-line supervisory teams to ensure operational excellence and drive performance across all key operational areas. This is a hands-on leadership role critical to maintaining service quality, team development, and customer satisfaction.
Key Responsibilities:
Operational Excellence & Performance Management: Oversee day-to-day transportation operations including scheduling, staffing, route assignments, and field trip/charter coordination. Monitor and analyze operational KPIs using Zūm's IT infrastructure, implementing corrective actions to exceed performance targets. Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated. Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while managing labor costs and operational expenses.
Team Leadership & Development: Directly supervise and coach staff, providing guidance, feedback, and professional development. Collaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate employee concerns. Build a culture of accountability and continuous improvement through regular one-on-ones, performance reviews, and development planning. Identify and develop high-potential team members for advancement.
Safety, Compliance & Customer Service: Champion a behavioral safety culture prioritizing employee, student, and community well-being while ensuring compliance with state, federal, DOT regulations, company policies, and customer contracts. Review incident reports and maintain accurate documentation. Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met. Respond promptly to customer inquiries and service issues with professionalism and urgency.
Required Qualifications: 2+ years of experience maintaining client relationships and managing accounts in an operational setting. 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (transportation, field services, logistics, hospitality, or similar). 2+ years of experience managing day-to-day operations in complex, time-sensitive environments.
Preferred Qualifications: Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership. Experience in a unionized environment and familiarity with collective bargaining agreements. Experience in K-12 transportation or working with school district customers. Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications. Exceptional organizational skills, demonstrated track record of developing direct reports, and strong communication and interpersonal skills.
