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Clipboard Health is a Y Combinator-backed, profitable marketplace connecting healthcare professionals with facilities needing staffing. Founded in 2016, the company has over 1,000 employees and leads the long-term care staffing space while expanding into home health, hospitals, and beyond.
The Operations Strategy Associate is a generalist role designed for versatile problem-solvers who thrive in ambiguous, fast-moving environments. You'll work across Clipboard's Operations teams on high-impact projects that directly affect customers, product, and business outcomes.
Key responsibilities include:
- Analyzing operational data to identify trends and bottlenecks; building dashboards, reports, and predictive models to guide business decisions
- Researching, evaluating, and implementing new technologies (AI, automations, internal tools) to enhance operational effectiveness
- Designing processes, workflows, and operating procedures that improve efficiency, quality, and customer experience
- Leading cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams
Example projects include redesigning workplace outreach for payment method transitions, vetting and onboarding AI agent vendors, building predictive models for high-risk payers, and taking over operations teams to improve performance and workflows.
Clipboard is remote-first, values curiosity and independence, and operates a hiring process focused on real-world problem-solving ability rather than credentials alone.
REQUIREMENTS:
- 2+ years of work or internship experience in cross-functional roles such as Strategy/Business/Product Operations, Program Management, Consultancy, or Business Analytics
- Demonstrated experience solving operational problems through process improvement, workflow design, or building scalable systems while managing multiple priorities in ambiguous, fast-moving environments
- Strong data analysis skills with hands-on experience in SQL, Python, or similar tools
- Clear written and verbal communication; ability to explain complex problems simply and align stakeholders across teams
- Deep curiosity and first-principles reasoning; drive to identify root causes
- Willingness to go to the source—testing features, listening to calls, contacting customers, running workflows—rather than relying on secondhand information
