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Salary: USD 100,000 - 125,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation. As Operations Manager, you will lead an entire area of 5+ stores and the General Managers who run them, reporting to the Director of Operations.
Your primary responsibility is growing people: you will hire, coach, and develop General Managers into confident leaders who build engaged, high-performing teams. You will own your area's P&L and drive strategic planning, prioritization, and execution so stores improve continuously.
Key responsibilities include:
**Hospitality Leadership**: Coach GMs to build systems and behaviors that maintain high hospitality standards every shift. Conduct regular store visits and use data to hold GMs accountable for closing gaps. Take an active role in turning around struggling stores and launching new locations.
**P&L Management**: Translate quarterly sales forecasts from HQ into store-by-store plans. Set labor targets a quarter out, including headcount and transfers. Help GMs calibrate inventory to forecast demand with clear guardrails to prevent overstocking or shortages.
**Team Development**: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area. Build an area-wide culture that is fast-moving, high-energy, collaborative, and distinctly Blank Street.
**Strategic Operations**: Master your stores' KPIs and P&L, setting clear priorities weekly and quarterly. Work with each GM to build store-specific plans and track progress. Roll out new initiatives (menu launches, tech tools) with clear communication, hands-on training, and tracked adoption.
You will travel regularly between stores within your market. Full-time role requiring 50 hours per week, 5 days of availability, and availability for 2 peak days (typically weekend days: Friday, Saturday, Sunday).
**Requirements:**
- 5+ years of leadership experience in hospitality, retail, or fast-growing consumer business
- Experience leading multiple locations (3–10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven people leadership with experience developing managers, hiring strong teams, and leading through change
- Strategic planning capability; ability to plan a quarter ahead and translate priorities into actionable plans for GMs
- Excellent written and verbal communication skills; sharp in Slack, Notion, email, and confident in meetings and workshops
