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Salary: EUR 55,000 - 70,000 / annual
Matera is a SaaS platform helping property owners manage residential real estate transparently and efficiently. Founded in 2017, the company operates across France and Germany, serving over 100,000 property owners. The company is in a scaling phase in the German market and seeks an Operations Manager to lead customer care process optimization.
In this role, you will partner with 5 customer care teams to identify process improvement opportunities and implement operational enhancements. Your focus is balancing team efficiency with high customer satisfaction. You will drive automation initiatives, redesign workflows, and empower team leads with deep performance insights using Looker business intelligence dashboards.
Key responsibilities include: conducting detailed process analysis with customer care teams; independently implementing process automations and operational changes; monitoring team efficiency metrics and customer satisfaction KPIs; and providing actionable analytics to team leaders for performance management.
You bring project management experience, curiosity to understand processes deeply, structured stakeholder communication skills, and fluency in German (very good level) and English (confident). French is a plus. You thrive in ambiguous environments, ask clarifying questions until you fully understand challenges, and collaborate effectively across functions.
The role offers €55,000–€70,000 annual salary plus equity options, full-time employment, flexible hybrid work from Berlin, and immediate or near-term start date. You'll join an ambitious, collaborative team at a growing European proptech company with steep learning curves and genuine culture fit.
