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Salary: USD 90,000 - 120,000 / annual
Blank Street is seeking an Operations Manager to lead an entire area of 5+ coffee and beverage stores in Boston and develop the General Managers who run them.
In this role, you will be the ultimate leader responsible for growing people, owning your area's P&L, and driving operational excellence across multiple locations. Your primary focus is hiring, coaching, and developing an A-team of General Managers into confident leaders who build engaged, high-performing teams. You will report to the Director of Operations and work closely with the Field Leadership team to scale the next generation of leaders while delivering exceptional experiences for both teams and customers.
Key Responsibilities:
**Hospitality Leadership**: Coach GMs to build systems, behaviors, and processes that maintain high hospitality standards every shift. Hold the bar through regular store visits and data analysis, holding GMs accountable for closing gaps quickly. Take an active role in turning around struggling stores and launching new locations in your area.
**P&L Management**: Translate quarterly sales forecasts from HQ into store-by-store plans, ensuring every GM understands upcoming growth, slowdowns, seasonality, and new openings. Set labor targets a quarter out, including headcount and transfers between stores. Help GMs calibrate inventory to forecast demand and set clear guardrails to prevent overstocking or shortages.
**Team Development**: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area and setting quarterly succession targets from barista to GM. Build an area-wide culture that is fast-moving, high-energy, collaborative, and distinctly Blank Street.
**Strategic Operations**: Master your stores' KPIs and P&L, setting clear priorities weekly and quarterly. Work with each GM to build store-specific plans and stay close as they execute, pushing numbers in the right direction. Roll out new initiatives across your area—from menu launches to tech tools—with clear communications, hands-on training, and real buy-in from teams.
Availability: Full-time role requiring 50 hours per week, 5 days of availability, and must be available to work 2 peak days (typically Friday, Saturday, Sunday). Regular travel between stores within your market is required.
**Requirements:**
- 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
- Experience leading multiple locations (3–10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven people leadership with experience developing managers, hiring A-teams, making decisions, and leading through change
- Strategic planning capability; ability to plan a quarter ahead and translate priorities into actionable plans for GMs
- Excellent communication skills in writing (Slack, Notion, email) and speaking (area meetings, workshops)
