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Salary: USD 95,000 - 125,000 / annual
Casa is building the future of autonomous home care, combining digital home understanding with skilled service providers. Founded by early Uber employees, the company is transforming the homeownership experience through technology and operational excellence.
You'll serve as a key early operator for Casa's Austin market launch, owning the entire service delivery operation including handymen, concierge services, and vendor partnerships. This is a dual tactical and strategic leadership role where you'll build systems, processes, and teams from the ground up in a new market.
Key responsibilities include:
- Leading Austin operations strategy and execution across all service delivery channels
- Planning and executing projects independently with minimal guidance while managing cross-functional stakeholders
- Building data systems and dashboards to track visit completion, on-time execution, quality, cost, handyman productivity, and customer satisfaction
- Recruiting, vetting, and managing a local network of third-party vendors and service providers to Casa's quality and trust standards
- Leading the team through rapid growth and market complexity with clarity and energy
- Hands-on problem-solving when service failures occur, including incident response and customer resolution
- Identifying operational weaknesses and iterating on processes for both short-term and long-term business health
- Establishing and maintaining trust protocols for home access, credentials, background checks, and safety standards
You'll be expected to work evenings, weekends, and holidays when customers need support, and to jump into the field when required.
REQUIREMENTS:
- 5+ years of operations, marketplaces, logistics, field services, or similarly fast-moving, metrics-driven environment experience
- 2–3 years of people management experience, including running operations through frontline managers or leads
- Demonstrated ability to deliver measurable results in complex, real-world operational environments
- Systems-oriented mindset with ability to diagnose root causes, remove inefficiency, and build repeatable processes
- Track record of owning projects from start to finish and solving hard problems
- Clear communication skills across technicians, vendors, and customers
- Nimble and adaptable approach to changing plans
- Customer-driven mindset with deep understanding of trust requirements in home services
- Growth mindset and commitment to learning
NICE TO HAVES:
- Experience launching new markets or leading field operations teams
- Background in home services, skilled trades, or contractor/vendor network management
- Knowledge of Austin's geography, neighborhoods, and market
- Familiarity with scheduling, dispatch, or support tooling
- True startup experience
