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Vitable Health is a digital-first benefits platform making high-quality healthcare accessible to the 85+ million uninsured and underinsured Americans. The company helps employers offer real, meaningful health coverage to their teams.
As an Operations Associate (Licensed), you'll be the first point of contact for members seeking expert guidance on health insurance enrollment and benefits navigation. You'll work remotely as part of the Client Operations Team, primarily on the phone and email, helping members find the best insurance options for their unique needs.
Key responsibilities include:
- Providing seamless customer support experiences for members navigating insurance enrollment
- Submitting insurance applications to carriers and owning the approval process
- Helping customers understand and navigate the healthcare system
- Identifying and resolving issues when transactions or experiences don't go as planned
- Documenting all interactions comprehensively in Zendesk
- Answering qualifying and benefit-specific questions
- Providing scheduled phone and email coverage for members
Vitable is a small, fast-moving team with a clear mission to make healthcare more accessible. The company culture emphasizes meaningful work, direct impact, and genuine care for both members and team members. You'll work in a collaborative environment where people show up for each other, celebrate wins together, and maintain high standards because they care—not because of oversight.
Benefits include 100% Silver Plan medical coverage plus dental and vision, Vitable Primary Care membership, 401(k), life insurance, unlimited PTO, remote-first work, MacBook and home office setup stipend, and competitive equity (for full-time US-based employees).
REQUIREMENTS:
- Must be a licensed insurance agent
- Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
- Clear and effective communication in verbal and written formats
- Demonstrated patience, empathy, and composure under stress
- Ability to navigate support/sales-based digital platforms
Prioritized qualifications:
- Experience using Zendesk
- 5+ state licenses
- Fluent bilingual ability
