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Salary: EUR 28,000 - 45,000 / annual
Salonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify daily operations and deliver exceptional customer experiences. Their all-in-one software streamlines appointment booking, payments, and client management, freeing beauty professionals to focus on delivering outstanding service. After digitalizing the beauty sector across multiple European countries, Salonkee is now expanding into France and seeking their first commercial team members.
As an Onboarding Specialist, you will play a key role in guiding clients through a smooth and positive onboarding experience. Your service mindset, proactive approach, and problem-solving abilities will be essential to ensuring customer satisfaction and contributing to the company's overall success.
Key Responsibilities:
- Conduct 2-3 hour training sessions to onboard and train clients on the Salonkee solution
- Provide product expertise and advice to help clients maximize the value of their subscription
- Serve as the primary point of contact for client questions and requests
- Manage client relationships with a focus on delivering exceptional service and exceeding expectations, creating "WOW" moments of satisfaction
- Independently manage the Annecy / Chambéry region with full autonomy
What makes this role interesting: You'll have direct access to leadership and genuine influence over commercial strategy from your first months. You're joining a high-growth European scale-up at an inflection point, with the opportunity to shape the future of the beauty and wellness sector while building a new market for the company in France.
Requirements:
- Bachelor's degree or equivalent professional experience
- Proven experience in account management or customer relationship management
- Strong analytical skills combined with creative problem-solving abilities
- Excellent interpersonal skills; ability to build immediate trust with independent entrepreneurs
- Digital native; comfortable with SaaS tools and tech environments; CRM proficiency is a plus
- Valid driver's license (Category B) required; you will manage the Annecy / Chambéry region independently
- Native French speaker; professional English appreciated for collaboration with international teams
