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Wander is revolutionizing the short-term rental industry with smart homes and an intuitive booking platform. The company is backed by top-tier investors and led by experienced startup veterans, operating as a remote-first team united by passion for travel and technology.
As Onboarding & Implementation Manager, you own the end-to-end onboarding pipeline for every new WanderOS account from contract signature to first booking. You serve as the air traffic controller, managing timelines, owners, blockers, escalations, and the customer experience throughout the process. You'll identify and unblock issues before they cascade—whether that's a build stuck in progress, a property management system not syncing, or a Site Builder overloaded with work.
Key responsibilities include:
- Owning the onboarding pipeline as the single source of truth for account stage, site stage, blockers, and go-live dates
- Driving every new account from closed-won to live pre-booking in 14 days or less
- Triaging blockers daily (PMS integration issues, missing assets, unresponsive partners, product gaps) and routing to the right owner
- Assigning builds to Site Builders based on capacity, skill, and customer context
- Running weekly cadences with Site Builders, CSMs, and Sales to publish status, flag risk, and hold the line on dates
- Owning customer-facing communication during the build window with warm welcomes, status updates, and clear revision turnaround
- Spotting patterns and escalating systemic blockers for process, automation, or product fixes
- Partnering with Engineering and Ops to automate workflows and reduce manual coordination
You are a relentless operator who makes lists and works them without letting things slip. You stay calm under pressure, communicate clearly and concisely, and thrive in fast-paced environments. You have strong cross-functional collaboration skills and the ability to influence without authority. This is a hands-on, in-office role in Austin where you'll work shoulder-to-shoulder with Sales, Site Builders, CSMs, and Engineering teams.
