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Portnox is hiring an Onboarding Engineer to lead customer deployments of its cloud-native network access control solutions. In this role, you will own the full customer implementation lifecycle: learning the product deeply, understanding each customer's unique environment, and managing deployments from post-sales handoff through production deployment, administrator training, and transition to ongoing support.
You will work across multiple technical domains including networking, identity management, and endpoint management. Your responsibilities include:
- Leading customer onboarding and deployment projects from initiation through completion
- Conducting discovery sessions to understand customer environments and requirements
- Designing and implementing network access control solutions tailored to each customer
- Providing hands-on technical guidance during deployment phases
- Training customer administrators on product features, best practices, and ongoing management
- Troubleshooting deployment issues and resolving technical blockers
- Documenting deployment processes and creating knowledge resources
- Gathering customer feedback and insights to inform product improvements and deployment best practices
- Collaborating with sales, product, and support teams to ensure successful customer outcomes
This is an ideal role for someone who enjoys deep technical problem-solving, has strong communication skills, and is motivated by helping customers succeed. You'll develop expertise in network security, cloud infrastructure, and identity management while building lasting customer relationships.
