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Peregrine Technologies, backed by leading Silicon Valley investors, provides an AI-enabled platform that transforms siloed data into operational intelligence for public safety organizations, government agencies, and private-sector institutions. The platform currently serves hundreds of customers across 30+ states and two countries, reaching over 125 million people.
As Northeast Regional Lead for Customer Delivery, you will own the full customer delivery lifecycle across your region—from initial customer kickoff through deployment, adoption, renewal, and growth. You'll manage a team of Deployment Strategists, Customer Advocates, and Trainers, driving region-specific customer impact and growth goals.
Key responsibilities include: mastering Peregrine's deployment process (data integration, workflow development, training, adoption); managing customer standups and monitoring regional health to proactively identify and resolve adoption risks; leading and developing your direct team through mentorship, 1:1s, and clear operating rhythms; identifying in-customer growth opportunities and partnering with Sales; maintaining accurate renewal risk assessments; and owning accountability for customer outcomes across all accounts in your territory, including deployment speed, adoption rates, and net dollar retention.
You will rigorously debug and unblock stalled deployments, raise the bar for team performance, build strong customer relationships, and develop a precise understanding of regional competitive dynamics and government technology adoption patterns. Success means delivering best-in-market customer outcomes: fast time to impact, robust platform adoption, seamless renewals, and material customer growth and advocacy. You'll translate regional insights into a clear vision for how Peregrine wins locally and ensure your team executes effectively against it.
