SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OpenAI's SMB Ads team is hiring a Vendor Operations Lead to build and scale the outsourced operating model supporting the Ads business in North America and globally. This is a builder role focused on designing governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable BPO partners to deliver exceptional commercial outcomes.
You will work across internal teams (Sales, Revenue Operations, Finance, Product, Enablement, Program Management) and external BPO partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. This is a highly cross-functional individual contributor role sitting at the intersection of multiple functions.
Key responsibilities include:
- Building and scaling BPO operating models, governance structures, and performance frameworks for Ads
- Driving results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality metrics
- Leading business reviews and executive governance forums with BPO partners and internal stakeholders
- Developing scorecards, forecasts, inspection mechanisms, and escalation processes to surface risks early
- Improving sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
- Partnering with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
- Creating workforce and capacity plans aligned to business demand and growth forecasts
- Determining which customer segments and sales motions should be handled by BPO partners versus internal teams
- Using AI, automation, and scalable systems to improve execution, visibility, and seller productivity
Requirements:
- 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
- Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
- Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn
- Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets
- Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams
- Interest in using AI and automation to improve execution, visibility, and seller productivity
