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Replit is seeking a Mid-Market Account Manager to drive retention, expansion, and customer success across a portfolio of mid-market SaaS customers. This is a quota-carrying sales role focused on managing renewals, identifying expansion opportunities, and serving as the primary relationship owner for assigned accounts.
Key responsibilities include executing renewal processes with a focus on expansion and long-term partnership development, serving as the primary relationship owner for your assigned customer portfolio, and championing customer success by helping businesses realize the transformative potential of AI-powered software creation. You'll lead onboarding programs that accelerate customer time-to-value and platform adoption, guide customers through Replit's rapidly evolving feature set including Agent 3's autonomous capabilities and Plan Mode, and maintain accurate customer health scores and renewal forecasting data in Hubspot CRM.
You'll gather and communicate valuable customer feedback, champion customer interests within Replit, and optimize customers' use of the platform through ongoing training, support, and strategic guidance. The role requires blending product-led signals (usage/adoption data) with direct selling, owning a number across dozens of accounts, and closing deals ranging from quick renewals to larger negotiated expansions.
Required qualifications include 3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer tools, proven ability to expand product usage while growing your book of business, track record of consistently hitting renewal and expansion targets, and experience blending product-led signals with direct selling. You'll need excellent communication skills to sell technical value to both technical and non-technical audiences, proficiency with CRM systems (Hubspot), ability to quickly learn and articulate new technologies, strong problem-solving skills, and comfort with data analysis of product usage data.
Nice-to-have qualifications include being an active Replit user, prior experience at early-stage startups or in developer tools, experience with rapid prototyping or business process automation, background in customer success at companies serving technical users, and a degree in Computer Science, Engineering, Business, or related field.
This is a full-time role based in Foster City, CA with an in-office requirement. Replit offers competitive salary and equity, 401(k) with 4% match, comprehensive health/dental/vision/life insurance, paid parental and medical leave, flexible time off, commuter benefits, monthly wellness stipend, and quarterly team gatherings.
