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Parts Town, a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts, is seeking a Senior Microsoft 365 Collaboration Engineer. This is a hands-on technical role responsible for the administration, engineering, support, governance, and continuous improvement of the company's Microsoft 365 collaboration platform.
You will serve as the primary technical owner and escalation point for SharePoint Online, Microsoft Teams, OneDrive for Business, and Microsoft Entra ID collaboration services. The role combines deep technical expertise, strong operational discipline, and a passion for delivering secure and user-friendly collaboration solutions. You will work directly with the technology daily, providing Tier 3 support, driving platform improvements, automating administrative processes, and partnering with stakeholders across the business to maximize the value of the Microsoft 365 platform.
Key responsibilities include:
**Microsoft 365 Administration & Engineering:** Serve as the primary escalation point for Microsoft 365 collaboration technologies. Administer SharePoint Online, Teams, OneDrive, and Entra ID platforms. Manage configuration, governance, policies, platform health, and performance. Troubleshoot complex issues, lead root cause analysis, and implement new Microsoft 365 capabilities.
**SharePoint Online Administration:** Administer SharePoint sites, permissions, policies, storage, and lifecycle governance. Support content management, metadata, information architecture, and oversharing remediation. Drive migrations, modernization, platform enhancements, and scalable collaboration solutions.
**Microsoft Teams Administration:** Administer Teams policies, governance, collaboration settings, integrations, and lifecycle processes. Manage guest access, external collaboration, federation, meetings, chat, and file sharing. Troubleshoot complex Teams collaboration, meeting, and integration issues.
**Entra ID Administration:** Administer Microsoft 365 groups, security groups, dynamic groups, and collaboration identity services. Support Conditional Access, authentication, SSO, group lifecycle, and access management. Partner with Security and Infrastructure teams on identity-related initiatives.
**Automation & Continuous Improvement:** Build PowerShell and Microsoft Graph automation to streamline administration, reporting, and governance. Create reusable operational solutions, monitoring capabilities, and process improvements. Maintain documentation, standards, and operational runbooks.
**Technical Leadership:** Provide Microsoft 365 collaboration leadership and subject matter expertise. Mentor support teams and contribute to architecture, design, and roadmap discussions. Recommend best practices that improve security, usability, governance, and efficiency.
Parts Town has been recognized for its growth and innovation on the Inc. 5000 list for 15 consecutive years and the Crain's Fast 50 list ten times. The company was voted a Chicago Tribune Top Workplace for the last four years. The role offers a hybrid work schedule, quarterly profit-sharing bonus, team appreciation events, casual dress code, on-demand pay options, and comprehensive benefits including health insurance, 401(k) with match, employee assistance programs, and professional development opportunities.
**Requirements:**
Required Qualifications:
- Bachelor's degree in IT, Computer Science, or equivalent real-world experience
- 5+ years of hands-on Microsoft 365 administration and engineering experience
- 3+ years of SharePoint Online experience in a 1,000+ user enterprise environment
- Proficiency with Teams, OneDrive, Entra ID, PowerShell automation, and Microsoft 365 troubleshooting
- Strong governance, access/lifecycle management, and communication skills
Preferred Qualifications:
- Microsoft 365 certifications (or actively working toward them)
- Experience with SAM, Microsoft Graph API, PowerShell, Power Automate, and Power Platform
- Experience with SharePoint migrations, modernization, Copilot readiness, or large-scale Microsoft 365 initiatives
- Microsoft Purview experience
