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Arrive is seeking a Mexico Account Representative based in Chicago to manage logistics operations and customer relationships for cross-border freight services. You will be responsible for coordinating pickup and delivery appointments with shippers and consignees, maintaining accurate data entry and load building for assigned customer accounts, and ensuring timely communication with carrier representatives and customer contacts regarding scheduling, tracking updates, and service issues.
Key responsibilities include managing accessorials and working with carrier partners to submit charges to customers promptly. You will monitor customer award volumes against actual performance, proactively identifying and addressing variances with sales and customer teams. You'll ensure accounts operate at healthy profitability levels, taking corrective action when needed, and work with carrier counterparts to identify consistent lanes and secure committed capacity.
You will strategically problem-solve complex logistics situations, escalating issues appropriately to meet customer needs. Understanding customer KPIs and service standards is essential—you'll review account performance regularly to identify trends and present ideas for continuous improvement and cost savings. The role requires familiarity with FDA processes and SAGARPA requirements for border operations, as well as managing transloads and tracking efficiency to maximize profitability and coverage capacity.
Developing a broker mindset is central to success: you'll focus on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions to grow Arrive's footprint with customers. You'll continuously develop market knowledge, understanding different cycles and how they impact pricing, strategy, and spot quoting.
Qualifications: Bachelor's degree in a relevant field preferred. At least 2 years of experience in a 3PL or supply chain environment required. Must be able to work in a fast-paced, high-pressure environment while multitasking. Strong collaborative and cross-functional communication skills, both verbal and written, are essential.
