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Arrive is seeking a Mexico Account Manager based in Austin, TX to drive growth and operational excellence for cross-border logistics accounts serving Mexico.
In this role, you will own the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, from load building and scheduling through customs documentation, border operations, and issue resolution. You'll serve as the primary point of contact for your customers, building strong relationships and driving account growth through engagement and high-quality service.
Key responsibilities include:
• Collaborating with Mexico and Business Development leadership to create and implement expansion strategies for assigned accounts
• Developing and executing plans to foster consistency and growth within your book of business
• Working with customers and BD representatives to define onboarding requirements and ensure successful account setup
• Acting as the liaison between BD and the Mexico team to ensure internal and customer expectations are met
• Overseeing the full lifecycle of cross-border loads, including load building, scheduling, customs documentation, border operations, and issue resolution
• Delivering exceptional service and flawless execution to ensure positive customer impressions
• Identifying and addressing operational inefficiencies to monitor and improve account profitability
• Managing daily performance against Customer and Cross-Border Mexico KPIs
• Resolving issues proactively to mitigate potential claims
• Providing feedback to the pricing team on business nuances, favorable lanes, and spot hit rates
• Assisting in coordinating RFP execution alongside Executive Sponsors, Sales, and the Pricing Team
• Working with cross-border carrier teams to ensure alignment on load requirements
Arrive offers comprehensive benefits including medical, dental, vision, life, and disability coverage; 401(k) matching; free onsite parking; fully stocked coffee bar; onsite gym; free counseling through Employee Assistance Program; company-paid holidays and paid vacation; 100% paid parental leave; and relocation assistance for non-local candidates. The office is conveniently located close to Austin airport and downtown, with a casual dress code and regular team engagement activities.
QUALIFICATIONS:
• Bachelor's degree in a relevant field (preferred)
• Prior operations experience in a 3PL or supply chain environment, 2+ years (preferred)
• Ability to thrive in a fast-paced, high-pressure environment while multitasking
• Strong attention to detail with focus on accuracy and follow-through
• Confident in executing tasks based on verbal and written instructions
• Passionate about customer service and problem-solving with customer experience in mind
• Proactive, with ability to work independently and collaboratively to achieve results
• Excellent communication skills, both verbal and written
• Ability to improve processes and create efficiencies
