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Twilio is seeking a Marketing Operations Specialist to join the marketing team as the operational backbone of campaign initiatives. Reporting to the Manager of Marketing Campaign Operations, you will oversee the planning, execution, and optimization of campaign operational requests.
Key Responsibilities:
- Collaborate with stakeholders to develop campaign strategies, timelines, and objectives
- Build, test, and execute marketing campaigns across various platforms
- Prioritize, track, and document campaign request updates via project management software (Jira)
- Optimize internal processes to improve efficiency and reduce bottlenecks
- Resolve roadblocks and issues to meet campaign goals
About Twilio:
Twilio is a remote-first SaaS company delivering communications and identity infrastructure solutions to hundreds of thousands of businesses and millions of developers worldwide. The company emphasizes connection, global inclusion, and empowering employees to build positive change in their communities.
Note: While this is a remote role based in India, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required to participate in project or team in-person meetings.
Requirements:
Required:
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 3-5 years of experience in campaign operations, marketing operations, or project management
- Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations)
- 2+ years of experience leveraging Marketo
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
Desired:
- Excellent written and verbal communication skills
- Relevant certifications such as Marketo Certified Expert
- Proficiency with project management tools (e.g., Jira, Airtable, Asana)
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
