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Salary: EUR 51,000 - 58,000 / annual
Airbnb's Hotels organization is seeking a Market Manager to drive supply health and expansion across Italy. Operating with startup energy inside a larger company, you'll have outsized impact on strategy and execution.
In this role, you will manage hotel partnerships and optimize their presence on Airbnb through strategic account management, pricing, availability optimization, and localized supply strategies. You'll build and expand relationships with hotel partners ranging from independent family-run properties to large chains, conducting regular business reviews and optimization calls to ensure strong partnerships and exceptional service.
Key responsibilities include:
- Building, managing, and expanding partner relationships to exceed quarterly sales targets
- Conducting optimization calls and business reviews with hotel partners, including in-person support as needed
- Implementing portfolio management strategies across independent properties, family-run hotels, and chains
- Educating clients on product updates and cascading feedback to internal stakeholders
- Leveraging data to identify strategic growth opportunities and allocate resources efficiently
- Developing unique engagement projects with an entrepreneurial mindset
- Working cross-functionally with product, communications, public policy, legal, tax, and customer support teams
- Acquiring deep knowledge of Italian market trends and competitive dynamics
- Understanding technical aspects of software partnerships (property management systems, channel managers) to support hosts and guests
You'll be based in Milan with regular travel across Italy (approximately every 4-6 weeks) to manage your assigned territory.
Requirements:
- 5+ years of experience in new sales, account management, and partner support with proven ability to foster business relationships
- 2+ years of tech/travel industry experience (preferred)
- Proven track record managing a book of business and converting opportunities
- Strong quantitative skills and ability to interpret and apply data in day-to-day work
- Ability to work at both strategic and tactical levels in ambiguous environments
- Proven cross-functional collaboration experience
- Excellent communication and presentation skills (phone, email, in-person)
- Charismatic self-starter who is resourceful, self-sufficient, with strong time management
- High proficiency with CRM software, particularly leads and opportunities management; Salesforce experience a plus
- Fluent in Italian and English; additional European languages a plus
- Must be based in Milan and willing to travel regularly across Italy
- Passion for Airbnb, travel, and the sharing economy; being an Airbnb host is a plus
